Managed Vendor Performance Based Advisors for Banks and Credit Unions

Pentas guided us through one of the most complex negotiations we face as a financial institution—our core banking contract. Their expertise, industry insight, and disciplined approach not only strengthened our position but delivered terms that will benefit us for years. Additionally, their negotiating manner was conducive to all parties feeling a fair contract was reached, which also helped strengthen our relationship with the vendor and positioned us to realize ongoing benefits from that partnership.

With our core provider contract coming due, Community National Bank reached out to Pentas to see how they could help us. After interviewing other consultants, we decided to work with Pentas. We could not have done this without Pentas as it is an arduous task and they were able to speak our language, as well as that of our vendor. It was a great process and they helped us uncover efficiencies in what we were currently using as well. In the end, we saved more than anticipated, we have a stronger working relationship with our core provider than we have had in numerous years, and we feel well-positioned for our continued success. Pentas made this process as seamless as possible and put us in the best position we could hope for. Thank you Pentas team!

Our service provider made us a renewal offer, so we contacted The Pentas Group to assess the information received. We were able to achieve the desired outcome, restructure our agreement and add substantial value for Community Credit Union.

We needed to understand if we were getting fair market pricing with our core vendor. The Pentas Group helped us with contract negotiations, better pricing, improved contract terms, and we added new products to help us grow our business and be more efficient. Pentas held our hand every step of the way, and we are very pleased with the overall results.

After the second time engaging The Pentas Group to assist us. The first engagement was focused on migrating our in-house environment to an outsourced solution. We were very pleased with the process and now have engaged them to focus on renewing our current relationship as well as saving money and adding new products and efficiencies to enhance our customer’s experience. The results were outstanding. We just completed a third engagement and were still able to achieve a very positive result.

The team at The Pentas Group were outstanding to work with and exceeded our expectations throughout the entire process. Their expertise was instrumental in helping us successfully renegotiate our contract, delivering results that made a real impact for our bank.

Pentas was able to restructure our agreement with our existing vendor to incorporate newer technologies and agreement terms that will provide us with both the ability to remain competitive and the flexibility to pursue strategic opportunities for growth as they arise. Given the rate at which our industry is changing, we would have never been able to do this on our own.

Pentas has assisted us with two prior engagements and we are about to embark on a third. We retain them as a trusted partner and technology advisor, assisting us with new solutions, negotiating terms, pricing and performing invoice audits to ensure consistency with our agreements. Their continued guidance is invaluable; it is a true win-win.

In the midst of our third renewal engagement with Pentas, we had a change in our business strategy and focus. We did not miss a beat in the renewal process and also added several new solutions that would help us grow with our vision. Pentas knows the industry. We have been very happy with our experience and continued guidance provided from The Pentas Group.