Testimonials
What People Say
Pentas guided us through one of the most complex negotiations we face as a financial institution—our core banking contract. Their expertise, industry insight, and disciplined approach not only strengthened our position but delivered terms that will benefit us for years. Additionally, their negotiating manner was conducive to all parties feeling a fair contract was reached, which also helped strengthen our relationship with the vendor and positioned us to realize ongoing benefits from that partnership.
With our core provider contract coming due, Community National Bank reached out to Pentas to see how they could help us. After interviewing other consultants, we decided to work with Pentas. We could not have done this without Pentas as it is an arduous task and they were able to speak our language, as well as that of our vendor. It was a great process and they helped us uncover efficiencies in what we were currently using as well. In the end, we saved more than anticipated, we have a stronger working relationship with our core provider than we have had in numerous years, and we feel well-positioned for our continued success. Pentas made this process as seamless as possible and put us in the best position we could hope for. Thank you Pentas team!
We needed to understand if we were getting fair market pricing with our core vendor. The Pentas Group helped us with contract negotiations, better pricing, improved contract terms, and we added new products to help us grow our business and be more efficient. Pentas held our hand every step of the way, and we are very pleased with the overall results.
In the midst of our third renewal engagement with Pentas, we had a change in our business strategy and focus. We did not miss a beat in the renewal process and also added several new solutions that would help us grow with our vision. Pentas knows the industry. We have been very happy with our experience and continued guidance provided from The Pentas Group.
We looked at a few consulting companies and selected Pentas. Their process simply works. The results were better than we expected. We improved our ongoing pricing while also obtaining better contract terms on key items that our management team was looking for. We know that we could not have done this on our own, and now we can say with confidence that we have fair market pricing.
The choice for core processing services is a critical decision. We made the decision to use a consultant to assist with this process. We considered several consultants and chose The Pentas Group and we are very happy with the results. We opted for a change from in-house to outsourcing and needed assistance to make sure we were receiving market pricing and fair contract terms. With limited resources and knowledge of outsourced solutions we relied heavily on the knowledge that the Pentas staff had to review several core providers and the multitude of ancillary solutions with our management team. We found them to be organized, knowledgeable, and ask thoughtful and probing questions of the vendors. They were responsive to our needs and provided guidance for us to make the right decision. We couldn’t be more pleased.
Pentas helped us with a vendor selection project that we were about to begin. They were able to facilitate the entire process of surveys, presentations, follow up presentations, proposal comparatives, product identification and contract review. We used them to assist us with our last renewal, this was much more extensive and we are glad we had their expertise to guide us to our ultimate decision. We are very pleased with the results and would highly recommend them.
We just completed an acquisition that doubled Reliant Bank’s size, and we needed help from an organization that understood data processing contracts – from pricing to termination and all the moving parts that go with it. Because I had worked with Pentas previously, we reached out to them for assistance. Pentas representatives came onsite and scheduled focused discussions with relevant members of the Reliant team to best determine our needs, issues and initiatives. Then, they got to work on our behalf. We were incredibly pleased with the outcome and glad we chose The Pentas Group to restructure our core data processor agreement. I’m pleased to report that we intend to continue our partnership with Pentas as our bank remains focused on strategic growth.
We were in the process of a migration with a recently acquired institution. We were both on the same platform and received a proposal from our provider for continuing service. With other issues and decisions that come with a merger, we lacked the knowledge of what fair market value looked like and we engaged The Pentas Group for their expertise. We were very pleased with the entire process and the value-added expertise Pentas brought to the situation and the bottom-line outcome was exceptional. As a result, we retained Pentas in an on-going advisory capacity to navigate our industry challenges.
Pentas was able to restructure our agreement with our existing vendor to incorporate newer technologies and agreement terms that will provide us with both the ability to remain competitive and the flexibility to pursue strategic opportunities for growth as they arise. Given the rate at which our industry is changing, we would have never been able to do this on our own.
Pentas assisted us with a change in providers. After using them at another institution, I felt confident that they would bring value to our product offering. They were able to secure a new provider contract, favorable pricing and several new client facing solutions that add value to our franchise. I had no doubt they would be successful in achieving that and more.
We had years of experience negotiating core vendor contracts, but were in the process of a merger so time was scarce. We decided to more efficiently use the time available evaluating services that provided another set of eyes to review our entire core vendor relationship. After careful consideration, we concluded Pentas was the best fit for us. It was the right decision that ultimately saved us both time and money.
We engaged The Pentas Group to help us migrate from our current in-house environment to a service bureau, using the same Core solution. They were able to assist us in negotiating the contract terms, pricing on our existing products and additionally negotiate new products into our agreement, the result was better than we had expected and we can now focus more on our business and less on technology expertise and the challenges they present.
Although we were able to renew our prior agreements with our service providers ourselves, we never really knew if we truly got the best value and terms. We feel confident that Pentas did achieve that for us this time around.
Our IT costs had continued to rise and we needed to upgrade our technology to stay competitive in our marketplace. The Pentas Group helped us restructure our IT contract whereby we can implement newer technologies, improve internal efficiencies and contain our bottom line. Our IT partner is happy and so are we.
We felt a change was necessary for our bank, and although we were presented with a competitive proposal from both the incumbent and another vendor, Pentas helped us understand the proposals being presented, facilitated presentations and product specific demos, and negotiated a new agreement that put us in a position to move forward in our marketplace.
After the second time engaging The Pentas Group to assist us. The first engagement was focused on migrating our in-house environment to an outsourced solution. We were very pleased with the process and now have engaged them to focus on renewing our current relationship as well as saving money and adding new products and efficiencies to enhance our customer’s experience. The results were outstanding. We just completed a third engagement and were still able to achieve a very positive result.
We felt confident that we could renew our existing data processing agreement, however, we felt it may be beneficial for a third party to review our current agreement and associated costs. We engaged Pentas to assist us and found that they brought tremendous value to our overall data processing environment in terms of cost savings, contract terms and product mix. We were very happy with their efforts.
Since our initial engagement, we have continued to work with the Pentas Group to assist us with new solutions as well as contract renewals. We rely on them to help us understand the technology solutions in the market today as well as navigate our way to solutions that make sense for Haven Savings Bank. We are very pleased with our relationship and enjoy working together with the Pentas team.
Pentas has assisted us with two prior engagements and we are about to embark on a third. We retain them as a trusted partner and technology advisor, assisting us with new solutions, negotiating terms, pricing and performing invoice audits to ensure consistency with our agreements. Their continued guidance is invaluable; it is a true win-win.
Pentas assisted us with our contract negotiations, as we had other initiatives to deal with and time was much of a premium. I had used Pentas on a previous occasion at a different institution and was very pleased with the outcome. This time around they certainly exceeded our expectations and delivered a great contract with favorable terms, pricing and many new products that we are excited to get in place.
Our bank was looking at expanding our current product offering with some newer technologies in the industry, specifically in the digital, voice and CRM areas of our solutions. We needed the assistance to re-structure our current agreements properly allowing us to add newer technology (Fintech) solutions, realize a cost savings and gain internal efficiencies. They helped us do all that and we are pleased with the outcome and are positioned for future growth and a better customer experience.
As we approached the completion of our contract renewal, First Bank wanted to make sure we were getting the best value and terms negotiated. We opted to hire Pentas as a third party to review the proposal and provide us with necessary guidance and direction during the negotiation process. We were pleasantly surprised at how much value they were able to bring to us and we continue to use them for new product proposal validation as well as direction on newer technologies.
We were very satisfied with The Pentas Group engagement from start to finish as it allowed us to reduce our expenses and implement new products to offer to our existing clients. Our board and executive staff all felt it was money well spent to get the results we achieved.
This is our second engagement with The Pentas Group. The Pentas team provided insight, direction and technical expertise. They were able to secure another renewal that included a migration to a newer platform at a favorable price with enhanced customer facing solutions, achieving a great outcome for the bank.
We are an in-house processed bank that was contemplating an outsourced solution. We did not want to change everything at once so we engaged The Pentas Group to help us create a hybrid processing environment, keeping some applications in house and outsourcing others. The result was favorable from a pricing and efficiency standpoint. Our next phase will be to determine other efficiencies that can be derived with other solutions.
We felt it necessary to use a third party to evaluate our data processing contracts and especially validate the associated costs. We engaged The Pentas Group to do that for us and we were surprised at the savings we were able to achieve, which allowed us to invest in newer technologies to support our clients. We were very pleased with the outcome.
We reached out to Pentas to help us validate a proposal we received from our service provider. We were pleasantly surprised at the outcome and how much value Pentas was able to gain on our behalf. Subsequently, when we were merging with another bank, we engaged Pentas again to assist us with the evaluation of exit fees and vendor negotiations for the combined entity. We were very pleased with the results.
Our service provider made us a renewal offer, so we contacted The Pentas Group to assess the information received. We were able to achieve the desired outcome, restructure our agreement and add substantial value for Community Credit Union.
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